Tenko’s Privacy Policy should be read and considered together with the Terms of Use. We at Tenko are committed to protecting your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Who does our Privacy Policy apply to?
- Visitors to our Website
- Customers who order clothes on our Website
- Vendors who make clothing designs for our Website
- Anyone who communicates with Tenko
By accessing our Website and services, you consent to the collection, use, and disclosure of your personal data as described in the Privacy Policy and Terms of Use
What data will we collect?
Customers
- Name
- Email address and account credentials
- Shipping address
- Order and transaction details
- Communications with Tenko
- Payment information
Vendors
- Name/Business name
- Email address and account credentials
- Designs and their relevant metadata
- Payout details
- Communications with Tenko
Website visitors
- IP address
- Device, browser, and usage data
- Cookies and analytics information
Why do we collect your data?
We collect, use, and disclose your personal information for the following reasons:
- Operating and administering the Tenko platform
- Creating and managing user and vendor accounts
- Processing and fulfilling orders
- Facilitating communication
- Enforcing our Terms of Use
- Complying with legal obligations
- Improving website functionality, security, and user experience
If you have separately expressed consent, we may also use your contact details to send you promotional communications regarding Tenko
Disclosure of data
Concerning the above purposes, we may disclose the data we collected to the following
- Vendors, for ordering and processing
- Payment service providers, for transaction processing
- Technology and service providers
- Law enforcement authorities
We will NOT sell your data to third parties
Consent and Withdrawal
By using the Website, you have consented to this Privacy Policy. However, if you wish to withdraw your consent, you may do so by emailing support@tenkoclothing.com
Do note that withdrawal of consent might affect our ability to provide our services
Platform Role and Vendor responsibility
Tenko facilitates transactions between customers and vendors. Vendors are responsible for the content they upload and for fulfilling the orders placed for their products. Tenko may however, process and disclose personal data as necessary to operate the platform, resolve issues, and comply with PDPA obligations and to protect consumers.
Accuracy of data
You are responsible for the accuracy of the data you provide to us. Inaccurate data may result in delays, failed deliveries, and even account suspension
Retention of Personal Data
Your personal data will only be retained as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by relevant law. When no longer required, your data will be securely deleted or anonymised.
You may request access to your data for its correction or other purposes by emailing support@tenkoclothing.com
Third Party Links
The Website may contain links to third-party websites. Tenko is not responsible for the privacy practices of those websites, and we advise that you read and consider the privacy statements of these other websites that you visit.
Updates to this Privacy Policy
Updates may be made to this privacy policy from time to time to reflect changes in our practices or legal requirements. Continued use of the Website constitutes acceptance of the revised Privacy Policy.
This policy is governed in accordance with Singapore Law